The Software Business

March 17, 2007

Cognative behaviour and the Ops Manual

Filed under: Today in History — Paul Norrie @ 9:09 pm

It’s Saturday.  I’ve driven my family and I to Moronsville (see the map) to go to the in-laws where food is plentiful and wonderful.  It’s always relaxing and enjoyable.  Erin’s parents are nice folks and they have a quiet peaceful large section which little Charlotte loves to play in.

But no time for tranquility to rule – the machinations of the empire work on!  I’ve worked on architecture and high level design for a customers project, and refined the section in our Ops Manual about hiring.  No longer do we look for “suitable intelligence” but “suitable cognative behaviour”.  For no other reason than I enjoyed using the new phrase more.  It inspires me to think of some PC terms:

  • You lack cognative behaviour – you’re as stupid as a pudding
  • You display cognative dissonance - you damned hypocrite.

Enough frivolity.  I’m a firm believer in our Ops Manual.  More correctly, I’m a firm believer in having systems, procedures.  Some people think that you can’t turn a software shop into McDonalds and I agree but that doesn’t mean you ignore published systems and procedures and guidelines altogher.  In our Ops Manual we have a hiring section so that we learn from the past and so our hiring success is repeatable.  If I get run over by a bus, someone else (probably John or Mark) has something to go on.  If I forget how to spot potential and talent, I can remind myself (is there irony in that?). 

 Anyway, more on the Ops Manual later on.  In the meantime, I’ll refer you to the E-Myth Revisted by Michael Gerber for more infomation on how vital it is to have repeatable systems and procedures.

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